Get Help
Family Promise of Greater Cleveland provides emergency and interim housing. There is no charge for any of our services. Our intake process determines which of our services will best meet each family’s needs. See the Services section of our website to learn more about what Family Promise of Greater Cleveland offers.
We keep families together during a housing crisis. We serve homeless families headed by mothers, fathers, couples or other legal guardians who have children 18 years old or younger, or who are pregnant.
To get help:
- Families needing emergency shelter should call 216-767-4060.
- We open at 8:00 AM. Call as early in the day as possible. We will tell you if we have space available.
- Our intake staff will talk to you about Family Promise of Greater Cleveland and conduct a short phone interview to learn more about your family’s situation and your needs.
- If you don’t need shelter right away, we will connect you with other community resources, if possible, to help you avoid having to enter shelter.
- If you need shelter immediately and you meet our eligibility guidelines, you will be scheduled to enter Family Promise of Greater Cleveland Emergency Housing within 24 hours. Usually your family can enter our shelter the same day if space is available.
- If you are unemployed but are able to work and you need shelter we will discuss our interim housing program with you. Families may enter our maximum 16-week Interim Housing program directly, or after a short stay in emergency shelter at Family Promise of Greater Cleveland or another shelter.
During the intake process at Family Promise of Greater Cleveland you can expect:
- An initial drug and alcohol screen will be performed upon your arrival at either facility. You must agree to remain drug and alcohol free during your stay for the safety and security of all those we serve.
- A criminal background check will be performed. Certain types of offenses or recent convictions may affect your eligibility to enter Family Promise of Greater Cleveland.
- We’ll ask you if you have certain documents. If you don’t have these items, you can still enter Family Promise of Greater Cleveland and then we can help you obtain these documents. Documents include birth certificates, photo id’s, social security cards, immunization records and proof of a recent TB test.
- Family Promise of Greater Cleveland offers a range of service to meet each family’s needs. We partner with diverse churches and synagogues to help us serve families, but we are not a religious program and have no religious requirements or point of view.
For information about other shelters and services for homeless families, contact:
United Way First Call for Help: 211 or (216) 436-2000.
Norma Herr Women’s Center: (216) 479-0020
NEOCH Street Card listing services for Families:
