Family Promise of Greater Cleveland provides emergency and interim housing. There is no charge for any of our services. Our intake process determines which of our services will best meet each family’s needs. See the Services section of our website to learn more about what Family Promise of Greater Cleveland offers.
We keep families together during a housing crisis. We serve homeless families headed by mothers, fathers, couples or other legal guardians who have children 18 years old or younger, or who are pregnant.
To get help:
Families needing emergency shelter or housing assistance will need to report to Coordinated Intake. The intake is WALK-IN ONLY and is open 24 hours a day, 7 days a week.
- Coordinated Intake is located at:
Norma Herr Women’s Center – 2219 Payne Avenue
- You are encouraged to arrive as early in the day as possible.
- Upon arrival, a brief interview will be conducted to assess your need, develop an action plan, and determine the best way to offer assistance.
- In order to serve all families equally through Coordinated Intake, placement into a particular shelter is not possible.
- If it is recommended that Family Promise of Greater Cleveland is the best placement for your family, a short phone interview with a Family Promise case manager will be conducted to learn more about your family’s situation and your needs.
- If you don’t need shelter right away, Coordinated Intake will connect you with other community resources to help you avoid having to enter shelter.
During the intake process at Family Promise of Greater Cleveland you can expect:
- An initial drug and alcohol screen will be performed upon your arrival at either facility. You must agree to remain drug and alcohol free during your stay for the safety and security of all those we serve.
- A criminal background check will be performed. Certain types of offenses or recent convictions may affect your eligibility to enter Family Promise of Greater Cleveland.
- We’ll ask you if you have certain documents. If you don’t have these items, you can still enter Family Promise of Greater Cleveland and then we can help you obtain these documents. Documents include birth certificates, photo id’s, social security cards, immunization records and proof of a recent TB test.
- Family Promise of Greater Cleveland offers a range of service to meet each family’s needs. We partner with diverse churches and synagogues to help us serve families, but we are not a religious program and have no religious requirements or point of view.