How to Access Shelter

Family Promise does NOT take any direct admits. We are referred families through Coordinated Intake. Here are the steps to access shelter:

1. Call Coordinated Intake: 216-674-6700

2. For shelter needs related to Domestic Violence: Call Journey Center for Safety & Healing: 216-391-4357

Family Promise of Greater Cleveland provides temporary shelter and support to families experiencing homelessness. We welcome families of all types, including single mothers or fathers, couples, and other legal guardians with children ages 18 and under.

Families looking for shelter or housing help must start with Coordinated Intake. The process may change, so please visit FrontLine Service’s Coordinated Intake page for the latest information. You can also call Coordinated Intake at 216-674-6700.

If a family is referred to Family Promise, all of our services are free. We work with each family to create a plan based on their needs and goals. Families stay together while receiving services.