How to Get Help
Family Promise of Greater Cleveland provides temporary housing or short stay shelter and supportive services to homeless families of any composition. This includes families headed by single mothers or fathers; couples; or other legal guardians. Children must be 18 years of age or under. Pregnant women are also accepted. All families are referred through our community's Coordinated Intake process to ensure that each family is served as quickly as possible. Once a family is referred to Family Promise, there is no charge for any of our services. Housing and service plans are individualized based on the unique circumstances of each family. Families are kept together during their stay.
Families needing shelter or housing assistance access services through our community's Coordinated Intake. This is the FRONT DOOR to Emergency Shelter for individuals and families with no safe place to sleep. Coordinated Intake is open 5 days a week (M-F), 8am-8pm, (216) 674-6700 (phone). Coordinated Intake is located at: 2nd Floor of Cosgrove Building - 1736 Superior Avenue, downtown Cleveland.
You are encouraged to arrive as early in the day as possible.
Upon arrival, a brief interview will be conducted to assess your need, develop an action plan, and determine the best way to offer assistance.
In order to serve all families equally through Coordinated Intake, placement into a particular shelter is not possible.
If it is recommended that Family Promise of Greater Cleveland is the best placement for your family, a short phone interview with a Family Promise case manager will be conducted to learn more about your family's situation and your needs.
If you don't need shelter right away, Coordinated Intake will connect you with other community resources to help you avoid having to enter shelter.